Privacy Policy

We may collect account and contact information, prompts and media you submit, generated content, usage and device information, support communications, and transaction records. Payment card details are processed by our payment provider and are not stored directly by us.

We collect only the information reasonably needed to provide, secure, support, and improve Soro.Video.

We use information to operate the service, process video-generation requests, manage accounts and credits, provide customer support, detect abuse, maintain security, comply with law, and improve product reliability and usability.

We may share information with service providers that support hosting, authentication, AI processing, payments, analytics, and customer support. We may also disclose information when required by law, to protect rights and safety, or as part of a corporate transaction.

We do not sell personal information for money.

We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce agreements. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing. You may also request account deletion by contacting us.

Soro.Video is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

We may update this policy from time to time. We will post the revised version on this page and update the effective date when changes are material.